We make every effort to fulfil all the orders placed. However, please note that there may be certain
orders that Sahu Agencies is unable to process; and reserve the rights to cancel or reject the
acceptance of such order and decision of Sahu Agencies in this respect shall be final and binding on
the customer. The reasons include limitations on quantities available for purchase, inaccuracies or
errors in product, pricing and stock information, problems identified by our credit, fraud avoidance
department or due to certain unforeseen reasons. Our Customer Care Team will communicate to you
if all or any portion of your order is cancelled. If your order is cancelled after your credit card has
been charged, the said amount will be reversed back in your Card Account.
The various Types of Cancellations would be
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 24 hours of placing the order if the
order has not been processed (shipped) by us.
Cancellation by Sahu Agencies
In the event that a product is listed at an incorrect price or with incorrect information due to an error
in pricing or product information, Sahu Agencies shall have the right, at our sole discretion, to refuse
or cancel orders placed for that product, unless the product has already been dispatched.
Sahu Agencies reserves the right to cancel any order with due intimation to the concerned person,
under situations where Sahu Agencies is not able to meet the requirement of the order placed. As a
part of these additional security measures, Sahu Agencies might request customers to provide
relevant supporting documents (Identity proof, Address Proof etc). In case the requested documents
are not shared with us, Sahu Agencies.in reserves the right to cancel the order entirely with due
intimation to the concerned person.
In the event that a product is ordered is not serviceable to customers location (pin code) and an
order gets placed due to system errors , Sahu Agencies shall have the right, at our sole discretion, to
refuse or cancel any orders placed for that product, unless the product has already been dispatched.
Refunds
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking
account. If the mode of payment was COD, we shall send you a Cheque of the refund amount
Cheque shall only be sent to the billing address of the customer making the payment.
Typically refunds are processed in less than 10 working days. In case of payments by Cheque; it may
take more time for the Cheque to be delivered to your billing address, and for the funds to be credited
to your account after you deposit the Cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card
account as that is managed by the Cardholder’s issuing bank. In case of any delay, it shall be upto to
the customer to take it up with their respective credit card bank with the reference of Sahu Agencies
refund process reference.
Email us at care@sahuagencies.com or call our Customer Care Number 0522-
4040100 in case of any assistance.