Frequently Asked Questions

About Us
We collect personally identifiable information (email address, name, phone number, etc.) from you
when you set up a free account with www.sahuagencies.com. While you can browse some sections
of our site without being a registered member, certain activities (such as placing an order) do require
registration. You would be receiving offers and mailers from us, in case you do not wish to receive,
you can choose to unsubscribe from the same.

Registration
To enjoy shopping with us, kindly register on www.sahuagencies.com to allow us to communicate
with you regarding your transaction and order status.

My Account
As a registered member you can now enjoy the following benefits:
Express Checkout – Sign In and proceed to checkout for quick ordering
Order History – Review the details of your order history and status.
Address Book – Create and save addresses of your family and friends for faster checkout.
Update Profile – make updates in your account registration details, even change the password.

Placing An Order
Placing an order with www.sahuagencies.com is easy and simple.

Step 1 – Browse through our wide range of products or just search for your desired product on our
quick, powerful search placed at the header of every webpage. Use the dropdown menu to choose
in a particular category.

Step 2 – While browsing the catalogue, you can select the product you wish to buy in your shopping
cart, review the product and click on Buy Now on the product detail page.

Step 3 –Your selected product/s will show in your shopping cart, you can add the quantity or remove
the product from your shopping cart. To continue shopping, please click on the bar at the left side or
proceed to checkout by clicking on the bar at the right-hand side.

Step 4 – You can either be logged in or shop by selecting the product, proceed to checkout or choose
Guest Checkout, kindly provide us your email id and contact number, the billing and shipping
address and proceed to review your order.

Step5 – Please review your order details and proceed with payment. Payment method details are
given in our Payments & Returns link in the Help section at the footer of our webpage.

Step 6 –After payment completion you will be directed to the Order Completion page showing all
the order details.

You can review the status of your order right from booking to completion on My Account section
and select My Orders.

Account Information
You can review and/or update your account information by selecting Update Profile, update your
beneficiary address details in Address Book and have an overview of your account details by
selecting Overview.

How To Know The Status Of Your Order
You can know the status of your order by selecting My Orders in My Account section, simply click on
the order number and you will be provided with all the details of shipment and status.

Order Shipping Status
Most orders are delivered in 7-10 business days. The shipping status of the order with a shipment
tracking link is shared on the registered email of the customer.

Payment Errors/Transaction Failures
While making payment, if certain required fields are not entered correctly or if there is an internet
connection drop, you may get a Payment error page. We would request you to kindly contact us on
0522-4040100 or email us on customercare@sahuagencies.com for assistance.

Contact Us
We would request you to kindly contact us on 0522-4040100 or email us on
customercare@sahuagencies.com for online order queries, it would be our pleasure to assist you.