Terms & Conditions
VISITORS TO THIS WEB SITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, SO PLEASE READ THEM CAREFULLY BEFORE CONTINUING TO USE THIS SITE.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Welcome to www.sahuagencies.com, a wholly owned subsidiary of Sahu AgenciesPvt. Ltd. In using the service of Sahu Agencies Pvt. Ltd. you are deemed to have accepted the terms and conditions that follow.
The domain name www.sahuagencies.com(hereinafter referred to as “Website”) and trade name Sahu Agencies are registered in the name of Sahu Agencies Pvt. Ltd.(hereinafter referred to as “Sahu Agencies”),a company incorporated under the Companies Act, 1956 with its registered office at C-40/5, Meera Bai Marg, Hazratganj, Lucknow, U.P.
The logo/image of Sahu Agencies on the home page of the website & other pages and as used in the communication to the User is registered by Sahu Agencies and cannot be used or communicated or distributed without the specific and written permission of the company.
Visitor agrees to be financially responsible for all of Visitor’s use of the services and access to the Website (as well as for use of User’s account by others, including without limitation minors living with User). Visitor confirms that all information supplied by them in using the services and accessing the Website, including without limitation User’s name, email address, street address, telephone number, mobile number, credit/debit card and/ or any other payment instrument number and other payment details is correct and accurate. Failure to provide accurate information may subject the User to civil and criminal penalties. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions.
User Account and Registration Obligations
Reviews, Comments, Communications, and other Contents
Visitors to this site may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Sahu agencies reserves the right (but not the obligation) to remove or edit such content, as it does not regularly review posted content.
If you do post content or submit material, you grant the company and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.You grant Sahu Agencies and its affiliates and sub-license the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause harassment to any person or entity; and that you will indemnify Sahu Agencies or its affiliates for all claims resulting from content you supply.
Registration on this Website is free. There is no charge or fee for browsing and buying products on the Website. However, we reserve the right to charge fee and change the policies from time to time. In particular, we may at our sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event, we reserve, without notice to user, the rights to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to us.
Suspension due to Non-Compliance with Agreement
Notwithstanding other legal remedies that may be available to Sahu Agencies, it may in its sole discretion limit customer activity by immediately removing customer listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site, if the user is in breach of any of the terms and conditions of this agreement and/or in the terms and conditions of usage of Sahu Agencies; the user has provided wrong, inaccurate, incomplete or incorrect information; the user attempts to defraud sahu agencies by using the functionalities on the website; the users actions may cause any harm, damage or loss to the other users ofSahu Agencies; illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the sahu agencies site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
End User Conduct
Monitoring this site and any individual sites or merchant-specific, city-specific, or state-specific sites now or hereinafter contained within or otherwise available through external hyperlinks with our site (the “Microsites”) are private property. All interactions on this website and/or the Microsites must comply with these Terms and Conditions. Although we welcome and encourage user interaction on our site, we do insist and require that all end users restrict any and all activity in connection with the use of this site and the Microsites to that which involves lawful purposes only. As end-user, you shall not post or transmit through this site any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without Sahu Agenciesprior written approval, contains advertising or any solicitation with respect to products or services. Any conduct by an End User that in Sahu Agencies exclusive discretion restricts or inhibits any other End User from using or enjoying this site and/or any of the Microsites is strictly prohibited. You shall not use this site or any of the Microsites to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of users of this site and/or the Microsites to become users of other online or offline services directly or indirectly competitive or potentially competitive with this. Sahu Agencies shall have the right, but not the obligation, to monitor the content of the site at all times, including any chat rooms and forums that may hereinafter be included as part of the site, to determine compliance with this agreement and any operating rules established by Sahu Agencies, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Initiative shall have the right to remove any material that Initiative, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
Sahu Agencies and its affiliates attempt to be as accurate as possible. However, Sahu Agencies does not assure that product description or other content or prices/amounts of this site are accurate, complete, reliable, current, or error-free. If a product offered by Sahu Agencies itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the Selling Price/ Sahu AgenciesSelling Price/MRPdisplayed for products on our website represents the full retail price listed on the product itself, suggested/offered by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Selling Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set/pack/combo/arrangement, the Selling Price/List Price/ Sahu Agencies Selling Price may represent “offer/deal” prices, which mean the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set/pack/combo/arrangement. The final price that will be applicable to a user for purchase and payment will be as per the price that is displayed in the shopping cart of the customer, which can be inclusive or exclusive of any other charges in terms of the usage of the website.
The customer shall be entitled to use his/her valid credit/debit and/ or any other payment cards, online banking facility to make payment against any transaction being affected atwww.sahuagencies.com. The customer shall be bound to use his/her own credit/debit and/ or any other payment cards, online banking accounts to make any payment. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit/debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which the user may suffer due to furnishing of wrong detail/ information relating to his/her credit/debit and/ or any other payment cards or online banking accounts.
User expressly agrees and declares that the company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the user exceeding his/ her pre-set permissible payment limit under the credit/debit and/ or any other payment cards and/ or online banking accounts.
The company confirms that the details provided by user in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.
Further, the company actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. The company may require further authorization from user, such as a telephone confirmation of user’s order and/or other information. The company’s decision to require further authorization is at the company’s sole discretion. The company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected.
The company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If an order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. The company will cooperate with authorities to prosecute offenders to the full extent of the law. The company shall take all reasonable precautions to protect the information provided by the user. However, it is expressly provided and accepted by the user that the company shall not be responsible in any manner whatsoever for any third-party action which results in the information provided by the user being exposed and/or misused by such third party who accessed such information without any authorization from the company.
User acknowledges that the company has no control over, and no duty to take any action regarding which users gain access to the Website and/ or services; what products, content user accesses and/ or uploads, posts, emails, transmits and/ or otherwise contribute via the website and/ or services; what effects the products, content may have on user and/ or any third party; how user may interpret and/or use the products and/or what actions user may take as a result of having been exposed to the products and/or content. User releases the company from all liability for user having acquired or not acquired products, content through the website and/ or services. The website and/ or services may contain, or direct user to sites and/ or services containing, information that some people may find offensive and/or inappropriate. The company makes no representations concerning any content contained in or accessed through these websites and/ or services, and the company will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the products, material contained in, or accessed or purchased through these websites and/ or services. The services, products, materials, information, content, website and/ or any software are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement except as provided in ‘the Warranty Terms of the said Products’ given by respective manufacturer of the said Products.
Some of the states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to users.
Cancellation of order
Sahu agencies reserves the right to cancel any order without any explanation for doing so, under situation where www.sahuagencies.comin is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the policy or for any other reason. However, the website will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.
Also, if your order is cancelled and your UPI/Wallet/Credit/Debit card has been charged, the said amount will be credited back in your respective mode of payment within 3-4 business days.
Risk of loss
All items purchased on the website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the customer is upon our delivery to the carrier.
We have made every effort to display the exact colours of the products that appear on the portal as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will be accurate.
We strive hard to get the real image of every product listed, but it should be considered indicative only.
The price of the products listed on our website is inclusive of the GST. Any charges levied on the product or shipping shall be intimated on the final bill of the product.
For units installed beyond the municipal limits of the jurisdiction of the OEM’s Authorised Service Centre, it is the responsibility of the customer to contact the nearest authorized service centre and bring the unit to the authorized service centre at purchaser’s cost and risk.
In case any customer is facing the problem for any kind of service from OEM’s side, then feel free to contact our customer service department who will coordinate with the OEM from customer’s side and resolve the issue.
Unless otherwise specified, the material on the website is presented solely for the purpose of sale in Lucknow and neighbouring districts. Those who choose to access this site from other locations/Countries other than India do so on their own responsibility and we are not responsible for the supply of goods/refund for the goods ordered from other locations.
Communication with Users
www.sahuagencies.comreserves the right to communicate with users regarding this site and the user’s use of this site or any product or service purchased by the user on this site. You will be updated by us for new offers through SMS, email or calls, ifapplicable.
Please send any questions or comments regarding this site to:
Sahu Agencies insists upon the highest standards for secure transactions and customer information privacy. Please read the following to learn about our information gathering and dissemination practices.
When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. We may automatically track certain information about you based upon your behaviour on our website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not), your computer browser information, and your IP address.
If you choose to buy on the website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers in handling and fulfilling orders, enhancing customer experience, resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like PIN code, age, or income level). We use this data to tailor your experience at our website, providing you with content that we think you might be interested in and to display content according to your preferences.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, for fulfilment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
Payment, Returns& Refund
This section describes policies ofwww.sahuagencies.com regarding payments received from customers and returns to customers for products or services ordered.
Method of Payment
Presently there are multiple mode of payment methods available with www.sahuagencies.comsuch as Wallets, UPI, Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Wallet/UPI/Credit/Debit card information remains private and confidential and our secure online payment gateways use Secure server technology to protect your Card information. We accept all RuPay, VISA & MasterCard. Only Indian cards are accepted as international cards would not be supported. You will have to enter your 16-digit Credit/Debit card number and the 3-digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.
As a security measure due to Covid Restrictions COD is currently not available.
All offer prices on www.sahuagencies.com are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.
After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occurred due to your mistake (wrong name, address or any other wrong information), Sahu Agencies would incur an extra cost for redelivery and the same would be claimed from you.
Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
Demonstration & Installation
Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact our customer care at 0522-4040100 or email us on firstname.lastname@example.org and we will be happy to assist. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 48 of delivery. Only the first demonstration would be on a complimentary basisInstallation is provided by the manufacturing company’s authorized service center/franchisee. For the Air conditioners standard installation charges will apply.
These items of work are excluded from the scope of work for Split A/c Installation: Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, All the masonry work, dismantling, if earlier Split A/c is present.
For other, products, standard installation will be provided as per company norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 48 hours of delivery. We would request you to kindly contact our customer care for more info.
Returns & Refunds
We make every effort to service the orders placed with us, as per the specification and delivery timelines mentioned against each product. We request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, bring it to our notice before accepting delivery by calling us on 0522-4040100 or email us on sales@sahuagencies. After acceptance of delivery of the product, we will not entertain any returns or refund request.
Refund will be done within 7-15 working days from the date of request of refund. The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged.
All items to be returned must be in their original condition along with the following:
Original Order Invoice
Original packaging with labels, user manuals and warranty card
Serial Number/IMEI of the product being returned should match our system
Any accessories/components, combo or bundle products or freebies you received with the purchase
For Wrong product/colour, incorrect description and missing accessories, the product should be unused
For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by authorized service engineers
Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than authorized service engineers. Any damages or defects for such products will not be accepted.
After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above-mentioned details for the same.
For any product/service available on sale on www.sahuagencies.comin, the company does not assume any liability. At present our website, www.sahuagencies.com is only for the online business of providing products/services from manufacturers to customers at the destination of their choice in Lucknow.